Privacy Policy

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Last updated: 08 June 2026

This privacy policy explains how Marsdew Limited ("we," "us," "our") collects, uses, and protects your personal data when you visit our website or buy from us. Landlord Direct Supplies® is a trading name of Marsdew Limited.

Who we are

Marsdew Limited is the data controller responsible for your personal data. We are registered in England and Wales, Company No. 13747843, VAT No. 473437084. Registered office: 33a Lindsay Road, Burnage, Manchester, United Kingdom, M19 2JE. If you have any questions about this policy or your data, contact us at info@landlorddirectsupplies.co.uk.

What data we collect

We may collect: your name, company name, email address, phone number, billing and delivery address, order details, and the contents of any enquiry you send us. When you make a purchase, your payment is processed by Stripe — we do not collect or store your full card details ourselves. We may also collect limited technical data such as your IP address and information about how you use our site through cookies.

How we collect it

We collect data directly from you when you place an order, submit an enquiry form, or contact us, and automatically through cookies and similar technologies when you browse our website.

Why we use your data and our legal basis

We use your data to:

• Process and fulfil your orders and provide customer support (legal basis: performance of a contract)
• Respond to trade and business enquiries (legal basis: legitimate interests / steps prior to a contract)
• Meet our legal and accounting obligations, such as keeping records for tax (legal basis: legal obligation)
• Improve and secure our website (legal basis: legitimate interests)

Who we share it with

We share data only with trusted providers who help us run our business, including Stripe (payment processing), GoDaddy (website hosting), our email provider, and couriers or delivery partners where needed to fulfil your order. We may also share data with our accountants or where required by law. We do not sell your personal data to anyone.

International transfers

Some of our providers, including Stripe, may process data outside the UK. Where this happens, we rely on providers that apply appropriate safeguards to protect your data in line with UK data protection law.

How long we keep it

We keep your data only as long as necessary. Order and transaction records are typically kept for six years to meet HMRC and accounting requirements. Enquiry data is kept only as long as needed to deal with your enquiry and any follow-up.

Your rights

Under UK data protection law you have the right to access your data, correct it, request its deletion, object to or restrict its processing, and request data portability. You can also withdraw consent where we rely on it. To exercise any of these rights, email us at info@landlorddirectsupplies.co.uk.

Cookies

Our website uses cookies to function properly and to help us understand how visitors use the site. You can manage or disable cookies through your browser settings. For more detail, see our Cookie Policy.

Data security

We take reasonable technical and organisational measures to protect your data. Payment data is handled securely by Stripe, and our website and hosting are provided by GoDaddy.

Complaints

If you have concerns about how we handle your data, please contact us first so we can help. You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator, at ico.org.uk.

Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page with a revised "last updated" date.